Q: How can I purchase online with Sextoy Express.co.uk?
A: You can shop via our categories of products, Shopping with us really is that easy! Once you have decided on your product you want, simply click the "Add To Cart" button and this will save it into your shopping cart, when you are happy with the contents of your shopping cart, click the "Checkout" button on the top right hand corner of the page, this will guide you through the steps to checkout and make a payment.
Q: Do you store my personal details?
A: We have to store some of your personal details for shipping information and also so that we can make your shopping experience more efficient should you shop with us again in the future as you will just have to enter your email and password and your address details will be populated for you. You have our complete commitment here at Sextoy Express.co.uk to endeavor to keep your personal details safe and secure, and rest assured, we will NEVER pass on your personal details to any other third party. We may from time to time wish to inform you of our brilliant new offers and products, for which we may use your email address or mailing address on the system, again you will not recieve hundreds or spam emails or junk mail, when we send you out an offer, it really will be a special offer!
Q: Is it safe to shop online with my credit/debit card?
A: Here at Sextoy Express, we have chosen to put your customer safety at the forefront of our strategy, therefore we choose not to process your card details or hold any or your card details in house but to use the most respected and well known payment processing provided called Protx (Link Here). Once you have chosen your products and entered your shipping details, you as passed to the Protx Payment Gateway which is a 100% encrypted and secure server where you can enter your card details. This is then processed and we recieve a response from Protx to wheather the transaction was sucessful or not. As such, our servers and our employees NEVER EVER get to see any of your card details.
Q: How will my delivery arrive and what time?
A: Smaller items will be sent via Royal Mail and will arrive with your normal post delivery. For larger we use City Link couriers. City link operate from 'am to 8pm for domestic addresses and upto 5pm for business addresses.
Q: How long will my order take to reach me?
A: This will depend on the time you order the goods. 99% of orders will arrive next day (depending on stock availability) and at the very latest, 48 hours, meaning you can be enjoying your new purchases and putting them to use as soon as possible!
Q: Can i have the order delivered to an alternative address?
A: Due to the high amount of card fraud, we are unable to deliver to any address which does not match that of the payment card used to purchase the goods for the first 3 orders you place with us. If you order again after that, we would be happy to dispatch to another address. The only exception to this rule would be for business addresses which can be verified with the company website. All items will have to be signed for, however it you are no available, let us know and we can arrange for it to be left with a neighbour.
Q: How do I create an account?
A: The easiest way to shop and create an account it to place items into your cart, and then checkout. During checkout, if you have an account you can log back to save you having to re-enter your details, if you are a new customer then you can create your new account from here, its as easy as that. You may also create an account from the "My Account" tab at the top of the page.
Q: What if my goods are damaged during delivery?
A: No problem! Just inform us within 48 hours of recieving the items and take a quick photo, we will dispatch a replacement product to you and use the photo you send us as evidence to reclaim the value back from the shipping company.
Q: How can I track the status of my order?
A: You can login to your account section from the "My Account" tab along the top of the page. From here you are able to view/amend your personal details, check the staus of any payments against the order, check the dispatch status and check the shipping companies tracking status to tell you the location of your order once it has left our warehouse.
Q: Can I return the product if its not what I expected?
A: In the rare event of receiving a faulty item you can return your purchase to the address provided and faulty goods will be either replaced or refunded within 14 days.
Please note returning postage will not be refunded.
For reasons of hygiene, personal items, vibrators and creams/gels cannot be returned once opened unless the product(s) is/are unfit for purpose.
Q: Why do you have a limted range or products?
A: The simple reason is that we belive these to be the best, most effective products in their categories. After our own research we find the products time and time again out-performing any other brand and make of sex toys in each category.
We are constantly on the look out for new products and would like your feedback if you believe we should be stocking more ranges of products.
Q: What is the cost of shipping my order
A: Orders over £30.00 will be delivered to our customers free of charge via Royal Mail first class signed for. Customers purchasing goods under £30.00 will be charged a standard fee of only £1.99 via Royal Mail first class signed for .
Q: How will the purchase read on my bank statement?
A: All purchases made from our on -line webstore will only show on your bank statement as a payment to Poundgland our company name.
The details of our customer purchases are strictly between www.sextoyexpress.co.uk and the customer and no third parties what so ever.
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